Private sessions
Cancellation & Rebooking
Life moves, and sometimes a session needs to move with it. This page explains how to change, cancel or ask about a refund for a private 1:1 session.
Moving your session
If you need a different time, write to thtuniverse@outlook.com with your name and the time you booked. Please give as much notice as you can, so the time can be offered to someone else. Ida will reply personally to find a new time.
Cancelling
To cancel, send an email to thtuniverse@outlook.com with your name and booked time. A cancellation counts as received when the email arrives. You will get a written reply.
Requested times
If you requested a time rather than choosing one, nothing is charged until your time is confirmed. You can withdraw the request at any point before paying, at no cost.
Payments and refunds
Paid sessions are paid by card through Stripe. Refunds are returned to the same card. Each request is handled personally and fairly, in line with Norwegian consumer law, and your statutory rights are not limited by this page.
If Ida needs to move a session
If illness or something unforeseen means Ida cannot hold your session, you will be offered a new time or a full refund — your choice.
Group events
Group events at ERA Life Center are booked through ERA's own booking system, and ERA's terms apply to those registrations.
Last updated November 2026
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